Experience Unmatched Peace of Mind with Novy's 5 Year Warranty*
At Novy, we believe in providing unparalleled luxury and reliability with every appliance. Each Novy device comes with a standard 2-year manufacturer’s warranty. To enhance your experience, we offer an exclusive opportunity to extend your warranty to 5 years at no additional cost. Simply register your product to enjoy this premium service.
With Novy's extended warranty, you receive comprehensive coverage that ensures your appliance remains in impeccable condition:
- Complimentary Repairs: Enjoy free repairs for your appliance, including transport, installation costs, spare parts, and labour.
- Expert Service: Our dedicated team of experienced and qualified technicians offers exceptional service tailored to your needs.
- Premium Spare Parts: We use only the highest quality Novy spare parts to maintain the superior performance and elegance of your appliance.
Register your product today to maximise your access to service and support. The warranty period begins on the date of purchase (billing date). It is important to keep your invoice as proof of purchase date.
Download our warranty statement here
* The 5 year warranty does not apply to Novy accessories
The warranty does not cover repair costs if the defect is due to:
- Improper installation, such as failure to follow relevant safety regulations and our detailed installation and operating instructions.
- Misuse or improper operation of the product.
- Stains on the cooktop resulting from incorrect usage (see user manual for proper care).
- External factors, including transport damage, impact, poor environmental conditions, or natural events.
- Repairs or modifications not carried out by trained, Novy-authorized service partners.
- Glass breakage
- Defective lighting in the range hood
- Power supply fluctuations that exceed manufacturer-specified tolerances.
- Failure to perform routine cleaning and maintenance as outlined in the user manual.
- Use of unsuitable cleaning agents or chemicals, or failure to follow the prescribed cleaning and maintenance guidelines in the manual.
- Wear and tear due to normal usage, such as the gradual reduction in capacity of parts that require regular replacement over the product’s lifetime.