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Frequently asked questions

      • Cooking vapours do not rise straight up but fan out over an angle of between 10 and 15 degrees. Choose a wider model so that cooking fumes are extracted effectively. 

        For a good result the cooker hood must be at least the full width of the hob. The maximum height of your cooker hood also plays a role.

      • Since 1 January 2015 cooker hoods have an energy label, with the exception of recirculation cooker hoods and cooker hoods without a motor. Novy adds extra criteria, which are even more important when choosing the right kitchen ventilation solution.

         

        Novy introduces EcoSmart: a series of models that use energy even more efficiently.

        As a specialist, Novy supports the trend towards appliances that use less energy. As a manufacturer we have pushed back the boundaries to achieve this, without sacrificing the basic requirements for a cooker hood: it must remove all odours and cooking fumes effectively and quietly. 


        With the EcoSmart label Novy has introduced a wide range of products that use up to 85% less energy. With an energy-saving motor which is also extra quiet and LED lighting, the level of energy consumption when the cooker hood is in operation has fallen drastically. All products with an EcoSmart label score A or A+ for energy efficiency.

         

      • The cooker hood is fitted with a peripheral extraction system. This means that extraction is concentrated at the edges of the cooker hood. This results in a faster air flow and improves the extraction output.

         

         

      • The remote control is pre-programmed and linked to your cooker hood. Sometimes it may happen that there is interference on your frequency from other broadcasters (for example the neighbour’s cooker hood, the garage door etc.) If this happens, you need to set the remote control to a different code. There are 10 codes available in all. View the demonstration video below or follow the instructions provided below. 

        Step-by-step instructions to change the code on the remote control

        1. Determine which code is used:

        Simultaneously press on/off and illumination button . The light on
        the remote control will flash as many times as the
        selected code.

        2. To change the code:

        • Simultaneously press the on/off and illumination buttons on the remote control (for about 3 seconds).
        • The green light on the remote control will flash
          as many times as the selected code. If you want a different
          code, repeat this step again (1x flashes
          for code 1, 2x flashes means code 2 etc. There
          are 10 codes available all.
        • Simultaneously press the extractor hood and (about 10
          seconds).
          The second green indicator light on the extractor hood
          flashes (release the buttons when it does so).
        • Within 10 seconds press the
          button on the remote control to set the confirmation.

      • It is important to link the remote control to the cooker hood first. The step-by-step instructions for this can be found here. 

        You can view the method for reprogramming the InTouch connection on the instruction video below or by following the step-by-step instructions below:

         

        Step-by-step instructions for reprogramming the InTouch connection:

        1. Connect the hob to the mains.
        2. Simultaneously touch the on/off and lighting buttons on the induction hob until you hear a beep. The hob will now automatically search for a code. Wait until the light on the cooker hood flashes OR you hear about eight beeps from the cooker hood.
        3. Touch the lighting button on the induction hob until you hear a beep to confirm the link between the two appliances.
        4. You can now operate your cooker hood from your Novy induction hob. 

         

         


      • After 20 cooking hours, the lights on the controls of your cooker hood flash. This indication indicates that the grease filter needs to be cleaned.
        What this indication looks like depends on your type of cooker hood or hob with integrated extraction:

        PURELINE PRO/ CLOUD/ MOOD/ PHANTOM

        Pureline Pro

        Cloud

        Mood

        Phantom

        Indication
        Green indicator light illuminates.

        Accessing the grease filter
        Grasp the bottom plate at the left and right ends and pull it downwards. You can now remove the metal grease filter by pulling the hook located on the filter. With Novy Mood, the 2 side panels can be opened. You can remove the grease filters one by one. There are 2 grease filters behind each panel.

        Cleaning the grease filter
        The metal grease filter can be cleaned by hand or in the dishwasher. We recommend cleaning the grease filter by hand. For even more detailed information, please refer to your appliance's operating instructions.

        Replacing the grease filters
        Before replacing the grease filter, clean the edges of the section in the cooker hood where the filter is inserted. Take hold of the filter with 2 hands. Insert the back of the filter into the opening, then push the filter up at the front and make sure it clamps in place.

        Reset cleaning indicator grease filter via remote control
        When you replace the grease filter after cleaning, simply press the [+ ] and [- ] buttons simultaneously for 5 seconds to reset the cleaning indicator. If you do not do this, the green indicator light will remain on when the cooker hood is switched on.

        Reset cleaning indicator grease filter via Novy Connect app

        novy app reset grease filter
        Novy app grease filter

         

         

        PURELINE/ MINI PURELINE/ CRYSTAL/ FLATLINE/ TELESCOPIC

        Pureline

        Indication
        4 flashing indicator lights.

        Accessing the grease filter
        Grasp the bottom plate at the left and right ends and pull it downwards. You can now remove the metal grease filter by pulling the hook located on the filter.

        Cleaning the grease filter
        The metal grease filter can be cleaned by hand or in the dishwasher. We recommend cleaning the grease filter by hand.

        Replacing the grease filters
        Before replacing the grease filter, clean the edges of the section in the cooker hood where the filter is inserted. Take hold of the filter with 2 hands. Insert the back of the filter into the opening, then push the filter up at the front and make sure it clamps in place.

        Reset the replacement indicator
        When you replace the grease filter after cleaning, simply press the button 2 for 5 seconds to reset the indicator. If you do not do this, the indicator lights will continue to flash when the cooker hood is switched on.

         

        FUSION (PRO)/ VISION 

        Fusion (Pro)

        Vision

         

        Indication
        4 flashing indicator lights.

        Accessing the grease filter
        On Fusion (Pro), open the tilt flap to its maximum position. On Novy Vision, grasp the glass plate at the bottom left and right and pull it forward. Open the glass plate to reveal the grease filter. Protect the hob each time. You can remove the filter from the cooker hood by opening the lock and pulling the filter downwards. The filter then comes loose from the cooker hood.

        Cleaning the grease filter
        The metal grease filter can be cleaned by hand or in the dishwasher. We recommend cleaning the grease filter by hand.

        Replacing the grease filters
        Before replacing the grease filter, clean the edges of the section in the cooker hood where the filter is inserted. Take hold of the filter with 2 hands. Insert the back of the filter into the opening, then push the filter up at the front and make sure it clamps down.

        Reset the replacement indicator 
        When you replace the grease filter after cleaning, simply press the [-] button for 5 seconds to reset the indicator.



        PANORAMA

        Indication
        Led next to   lights up.

        Cleaning and replacing the grease filter
        Follow steps described in your user manual. Remove the grease filters from the extraction tower (observe the position of the grease filters, there is a left and a right grease filter). Remove the collection guard from the appliance and clean if necessary. If large amounts of moisture spill, slide the lower collection containers out of the bottom of the extraction tower and clean if necessary. Follow the steps in reverse order to make the appliance ready for cooking again. When replacing the sump guard, the short side should face the front of the sump guard.
        Press after replacing all parts in the extraction tower.

        Reset the grease filter indicator
        After cleaning and replacing the grease filters, reset the cleaning indicator. Reset: press the button for 3 seconds when the extraction tower is fully closed.

        Reset cleaning indicator grease filter via Novy Connect app:

        novy-app-grease-filter-panorama
        novy-app-grease-filter-reset-panorama

         

         

        EASY

        Indication
        After 20 cooking hours, the following message appears on the timer display: GrE 00h.

        Cleaning and replacing the grease filter
        Remove the inlet grille. Grasp the grease filter via the handles and lift it out of the intake opening. Insert the grease filter back into the intake opening via the handles in the correct direction. Insert the inlet grille back into the intake opening.


        Reset the grease filter indicator
        Press the zone selection key of the extractor. Press  above the suction zone selection key. Press 00h for 3 seconds until it changes to 20h. Then press 20h again for 3 seconds to confirm.

         

        UP

        Indication
        4 LEDs of the extraction tower control flashing

        Cleaning and replacing the grease filter
        The grease filter is located in the extraction tower, the entire tower can be cleaned in the dishwasher or manually if required, along with the grease filter. The grease filter can also be taken out of the extraction tower separately for cleaning, follow the steps below. If liquid has entered the extraction opening, it will be collected in the fixed reservoir (150ml capacity). Remove the extraction tower from the lift system. Clean/remove the contents in the fixed reservoir with a cloth. Place the extraction tower back into the lift system.

        Reset the grease filter indicator
        After cleaning and replacing the grease filters, reset the cleaning indicator. Reset: press the following button for 3 seconds .

      • A Novy cooker hood is easy to maintain if you remember the following:

        1. For regular maintenance:
        • Use a damp and dry cloth to clean surfaces.
        • Use warm water and a mild cleaning product.
        • Do not use aggressive, abrasive or chlorinated products.
        • Dry the surface afterwards with a dry cloth.
        1. Once every two to three months:
        • After step 1 we recommend a Novy stainless steel cleaner for optimum cleaning of the stainless steel cooker hood.
        • This is a soft nourishing mousse that leaves no traces of grease and is easy to use.
        • It is recommended to apply the mousse to a damp cloth and then wipe the whole surface being cleaned using a circular motion.
        • Afterwards, shine with a dry cloth. 



        If you use another stainless steel cleaner, we recommend testing it on the inside first and leaving for 24 hours. If there is no reaction, you can clean your cooker hood using this product.

         

      • Maintenance monoblock recirculation filter

        Product purchased after 31 December 2019

        • Lifespan of 3-5 years:

        Under normal cooking conditions the monoblock filter needs to be replaced after 3 to 5 years or 900 hours of cooking.


        Product purchased after 31 December 2018

         

        • Clean annually:

          Almost all cooker hoods have a cleaning indicator that lights up after 400 hours and indicates that the monoblock filter needs to be regenerated. The filter can be cleaned up to 6 times. This ensures a long service life of the filter. To regenerate the filter, place it in the oven at 100-120°C for 1 hour.

        • Lifespan up to 6 years:

          After about 6 years (depending on the intensity of cooking) the monoblock filter needs to be replaced.

         

        Product purchased before 31 December 2018


        • Clean every 5 to 6 months

          Almost all cooker hoods have a cleaning indicator that lights up after 200 hours and indicates that the monoblock filter should be regenerated. The filter can be cleaned up to 12 times, which ensures a long service life of the filter. To regenerate the filter, place it in the oven at 120°C for 1 hour.

        •  After about 3 years:

          After about 3 years (depending on the intensity of the cooking process) the monoblock filter needs to be replaced.

         

        Maintenance cartridges containing granules of active catbon


        Salsa, 828, 829, 650 and 655 are fitted with cartridges containing granules of active carbon. In the case of active carbon granules the indicator lights up after 120 hours and the cartridge must be replaced.

         

      • The extraction capacity falls when the grease filters are saturated and do not allow as much air through.

        • It is best to clean the grease filter once a month. Cooker hoods with an electronic switch indicate that the grease filter has to be cleaned after 20 hours of cooking
        • Novy filters consist of multiple layers of metal mesh and are dishwasher safe.
        • You can also soak the filter in hot water with soda or detergent.
        • We recommend replacing the filter after about 5 years to maintain optimum results.
        • Replacing the LED light from a Novy Pure'line cooker hood

        • Replacing the LED light from a Novy Mini Pure'line cooker hood

      • We recommend keeping ducts as short as possible. However, the longer the outlet duct, the more resistance it creates and this has a greater impact on the efficiency of the appliance. 

        If the outlet duct is too long, you can always opt for a recirculation cooker hood or a recirculation kit for your cooker hood. This technology allows you to get rid of odours and no outlet to the outside is needed.

        We have good reasons for our saying at Novy that it all starts with a cooker hood. The proper functioning of a cooker hood is partly determined by the correct installation of the appliance and it is important that you think about this at an early stage in the construction process. Well-kept outlet ducts play a crucial role in this. In order to be able to adapt the installation to your specific situation we offer a wide range of outlet ducts and other accessories.

         

         

         

         

      • For ventilation purposes it does not matter whether the motor is installed on the cooker hood, in the duct or at the end of the duct. The location mainly depends on the installation space available.
        If the maximum installation height is 35 cm, you can keep the motor on the cooker hood. If you do not have this much installation height you can opt for the Pure'line Compact or the cubic remote motor.

         

         

         

      • You only need the non-return valve with a roof louvre; it is already incorporated in external louvres. For roof louvres you should locate the non-return valve as close as possible to the roof louvre.  

      • One important function of the cooker hood is removing cooking fumes and odours as efficiently as possible. For optimum functioning, it is important to remember the following when installing the cooker hood:

         

        When using a circular outlet duct:

        • Use smooth, non-inflammable ducts with an internal diameter equal to the external diameter of the outlet connector on the cooker hood. The cooker hood requires an outlet duct measuring Ø150 mm. Extend flexible ducts to the maximum and cut them to size.
        • Do not reduce the outlet diameter. This will reduce the capacity and increase the noise level.
        • When connecting to a short outlet duct it may be preferable to fit a non-return valve in the duct to prevent draughts.
        • Use a hose clip or aluminium tape for an airtight seal.
        • When passing a duct through the outside wall, use the external louvre.

         

        When using a flat outlet duct:

        • Use flat ducts with rounded corners and air guides in the corners. These ducts are available from Novy.

         

        General:

        • Keep the duct as short as possible with as few corners as possible along its route to the outlet.
        • Avoid sharp corners. Ensure corners are rounded for good air movement.
        • When passing a duct through an outside wall which is a cavity wall, make sure the outlet duct completely crosses the cavity and protrudes slightly outside.
        • When passing an outlet through the roof, use a double-walled roof outlet with an adequate capacity.
        • Never connect to a smoke flue.
        • Ensure adequate ventilation. Fresh air can be allowed in by opening a window or external door slightly or by fitting a ventilation louvre.

        Incorrect installation can result in poor extraction, more noise, condensation and other undesirable effects.

        View our extensive range of installation accessories

      • Insufficient ventilationresults in a loss of efficiency. A cooker hood with an external outlet will only work optimally if the air that is vented externally is replaced by fresh air (via a louvre in the window, an open door or window, or from another room).

      • When you call our After Sales service on +32 (56) 36 51 02, we advise you to have the serial number plate and serial number ready.

        Where can you find the serial number plate?

        • Cooker hoods: open the bottom plate - remove the filter - you will find the serial number plate on the inside

           
        • Hobs: the serial number plate is on the bottom of the hob
        • Ovens: the serial number plate is at the back of the oven or behind the door